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Return Policy

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date (less original shipping and handling fees) In order for returns to be accepted, all items must be in perfect condition with security tag, original packaging and any enclosed documentation Returns will not be accepted for items that have been labeled NON-RETURNABLE in the product description. These are usually seasonal or customizable items for which we are unable to accept returns. Custom made products are not returnable and refundable. This does not affect your statutory rights in case of a defective product. POLINA ELLIS reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

Return Fees

Orders must be returned using the stated carrier using our account. The return fee will amount to the same shipping fee paid for receiving your order. Returns are not accepted for items purchased on sale from: USA, Canada, Mexico & Rest of the World. For more information, view our full Returns and Exchanges information.

Return Instructions

Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order. E-mail to info@polinaellis.com within 7 working days of receiving your order. You will then receive an email confirming your return request, information and instructions in how to arrange your return collection. Confirm your chosen compensation method. Once we receive and accept your returned package, we will contact you confirming receipt of your return.

Gift Returns

If you received a gift and would like to return it simply follow the instructions in the Gift Exchange Card included in your gift. Please note that gifts can only be exchanged for items of an equal or higher value. Store credit and refunds do not apply.